PlayJoy’s help

Welcome to the PlayJoy community help page and frequently asked questions.

Some features are only available for the PlayJoy mobile app.

Playing on PlayJoy is very simple.

  1. Install the app on your mobile phone or visit playjoy.com/app
  2. Sign up.
  3. Choose the classic game you prefer.
  4. Press the Play button to find players and start the game.

Most games have a tutorial and you can check out the rules from the main screen of each game.

Play and win games to score points and move up in the rankings of a game. The ranking restarts every month.

Each game has a different scoring system. Check out their rules for more information.

You can access the ranking of a game from its main screen (where the Play button is located). Visit your profile or another player's profile to check your score.

The are only 2 simple rules on this community:

  1. Respect the others. That includes the rules about the photos and the rules on the chat.
  2. Be fair. Everyone hates the cheaters and we apply severe penalizations.

About the chat

Some kinds of behaviour on chat are considered inappropriate and can subject to warning by a moderator:

  • Insult, harrass, or use obscene language.
  • Write the same message repeatedly (flood)
  • Spam
  • Type text all in upper case letters

About the photos

Do not use or share photos that contain:

  • Nakedness or pornography.
  • Offensive or obscene gestures or language.
  • Explicit violence.
  • Political or religious symbols.
  • Tasteless contents or that disrespect other players.
  • Xenophobia, racism or lack of respect to a group or nacionality.

The coins are used to play PlayJoy games and win better rewards. With coins, you increase your player experience, demonstrate your skills and level up faster.

Very soon, you will also be able to get incredible articles and many other things.

How can I get coins?

You can get coins in the following ways:

  • Play every day to get free coins
  • Beat other players
  • Complete challenges
  • Invite friends
  • Follow us on the social networks (Instagram, Facebook, Pinterest...) and participate in the contests.

If you run out of coins, you can buy as many as you need in our shop.

All players have their own code that they can share with their friends and win free coins.

You can invite your friends from the side menu on the main screen.

  • Share your code with as many people as you want. The more people, the more coins you can get.
  • Only new players can use the code.
  • Only one code can be used per player.
  • The new player must reach level 5 so that both players receive their reward.

You can access your friend list from the side menu of the main screen. There you can see the list of online friends, pending friend requests and add more friends.

You can add someone to your “list of friends” in several ways:

  • Click on the 3-point menu in a player's profile or in a private chat.
  • If you know the player's name (“nick”), you can enter it in the section Add friends.
  • You can send a friend request via Whatsapp, Facebook, Instagram, etc. in the Add friends section.

If the person you added accepts to be your friend, he or she will automatically appear on your list of friends.

On the other hand, if you reject a player’s friendship or remove him/her from your list of friends, you will not receive more notifications from that person. To become friends once more, you must add him/her as friend again.

To invite someone to play, choose a game and press the Invite to play button

The Invite more button allows you to invite other people via Whatsapp, Facebook, Instagram, etc. When someone accepts your invitation, it will automatically appear in your chat list.

The codes give you access to special promotions, discounts and offers.

If you have a promotional code you can redeem it from the side menu on the main screen.

To view your profile, click on your photo at the top of PlayJoy's main screen.

Your profile is public. Any one can see your player profile. They are thought to make possible meeting the people who you play with.

If you are a minor, we recommend that you consult your parents or guardians before filling in your profile.

How can I change my photo?

Access your profile and click on the camera button 📷 to change your photo.

Remember that the new photo must be appropriate and respectful to other players and must be less than 10 MB.

How do I change my player name?

Right now it is not possible to change your player name. We hope to include this feature in PlayJoy soon. Thanks for your patience.

Several games like Dominoes or Uno classic are played in pairs because we believe it's more fun to play as a team and you have a better chance of winning.

The game modes are selected according to their popularity and the duration of the games.

However, if you would like to play a different game mode, please send a message to María PlayJoy so she can write down your suggestions.

Adjust the volume or disable the voices in the App Settings.

You can access the application settings from the side menu on the main screen.

You can start a private chat with anyone:

  • From a player's profile
  • In-game. Move the game screen up, right or left to display the player's information and start a private chat.
  • In a chat room. Click on a player's photo to open his/her profile.

To join a public chat channel and participate in the conversation, enter the channel and press Join chat.

To leave a chat channel:

  1. Open a channel
  2. Click on the 3-point menu on the top bar
  3. Leave the channel

To mute a chat channel:

  1. Open a channel
  2. Click on the 3-point menu on the top bar
  3. Mute channel

Never respond to provocation. If someone insults or bothers you, the best option is to report it and block it. To report or block a player:

  1. Open a player profile or a private chat with him/her
  2. Click on the 3-point menu on the top bar
  3. Report / Block

Review the Chat Settings and select the privacy options you think appropriate. You can access the application settings from the side menu on the main screen.

The reports in PlayJoy are totally anonymous. The reports help us moderate the channels and create a better community.

It is not possible to create private chat rooms yet. More options for managing the chat will be added soon. Thanks for your patience.

Challenges are missions that players can complete while playing and gain experience, coins, etc.

Challenges can be daily or weekly. They are renewed at 6:00 GMT every day or every week if they are complete or have expired.

You can see the available challenges from the side menu on the main screen or on the screen of each game.